Communicat provides a diverse range of products and services. Different products and services are subject to specific payment terms.
“Fourteen days after invoice date” terms apply to our types of transactions listed below.
Monthly Software as a Service (SaaS), Internet Hosting, Monthly Service and Support Agreements
These services are invoiced as at the 1st of each calendar month and relate to the period from the first to the last day of the calendar month.
If you wish to change these arrangements it is important to plan ahead so that we can meet your changed circumstances and also so that we can avoid any unnecessary costs for your business.
If you wish to change or cancel any service you must provide one clear calendar months’ notice prior to the next billing period. The reason being these services depend on licences that we obtain from major software companies e.g. Microsoft and we need to comply with the licence terms. We are required to pay the software companies for your licences one month’s in advance, and also provide them with one clear month’s notice of any changes you may require.
There is no pro-rata (i.e. part-month) arrangement available for cancellation or change of services.
This example explains the term “One Clear Month’s Notice” terminology:
Assume you have engaged Communicat to provide you with a hosting, SaaS (Software as a Service) or other contract service on an ongoing basis for the month of January 2025. Then, on the 15th January, 2025 you decide you want to amend or cancel the service. Under these circumstances, the “One Clear Month’s Notice” requirement will apply, i.e. you will need to continue to pay for the service for the full month of January 2025 and through to the end of February 2018. Cancellation of the service would therefore take place from 1st March, 2025.
Payment is required within 14 days after the date of the invoice.
Requiring payment on time is a key component of our Quality of Service Management.
It is your legal obligation to pay any outstanding amounts on time.
If you do not pay on time we will become concerned if you have a problem with the goods and services we have provided.