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Helpdesk & Support

We have a highly experienced and qualified support team, based in Melbourne. Our team includes specialists in a wide range of technologies to provide a complete IT support service including networks, security, database management and pro-active support.  Why should you worry about IT when you can outsource your support to a professional support team that covers the complete umbrella of technologies and provides this service for a reasonable fixed price monthly fee?

In addition to our network support service our network team also works closely with our ERP Business Systems support team so that you receive a fully coordinated service.  No longer must you deal with different and conflicting advice from your network support technicians versus your software support company.

Our helpdesk and support service includes:

  • Backup monitoring – we will review your backups and we will automatically take action if there are any problems
  • Based at our Australian Head Office in Melbourne, Australia
  • Database management and dealing with integrity issues or problems
  • Equipment warranty monitoring – we track your equipment warranties to make sure you have service agreements in place for your key network systems
  • Experienced technicians who hold qualifications in a range of Microsoft, Cisco and related certifications.
  • Helpdesk priority hotline
  • Managed IT Service provides pro-active support. In most cases we will identify and deal with risks and problems before you are aware of them, and without any extra cost.
  • Maximise your system uptime
  • Rapid response with Service Level Agreement (SLA) designated response times
  • Online client portal so you can enter and track resolution of your cases.
  • Online remote support – we can view your screen to make sure we understand your issue
  • On-site network maintenance – if we cannot deal with an issue online then we will come to you.
  • Software and Operating System patch and service pack updates
  • System health checks

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