This is the old way to support your network and is, in effect obsolete, however it can be followed for a short period until your Managed IT Services strategy is in place.
With the “Break-Fix” method, you will wait until something breaks and then call your technical support service company to fix the problem.
Most organisation have moved away from the break-fix model due to the inherent problem of downtime when the system breaks. In the modern era, very few businesses can afford for their systems to break and have their systems off-air, to disrupt their business operations.
Business continuity is really an essential in today’s competitive business environment.
We still offer break-fix support for clients who do not require high levels of uptime. In most cases this is a temporary stop gap measure. We recommend moving to a preventative maintenance Managed IT Services support method.
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