About our support

Communicat offers a support program tailored to your needs - our Communicat Support Club. We work with you to define the level of support you need: Integrated Support or Wedge Support. Integrated support provides total coverage on all aspects of your system.

Alternatively, if you prefer to deal with different support providers regarding different aspects of your systems then we also provide wedge support, for example you may require our services in respect of our accounting systems. We can provide support at a fixed monthly fee, or on a pay-as-you-go basis. The fee is negotiated for each business to ensure that you receive exactly the support you need. For example, it may include unlimited phone support, regular preventative maintenance visits or online support.

In our experience, clients get real value from this service. Not only does the regular payment save on administration and make planning your cash flow easier, your employees get immediate benefits from easier access to professional support. A quick phone call to our consultants will prevent costly mistakes, and free phone support supplies your staff with the confidence to call whenever they are not sure.

Business Solutions

Communicat provides a wide range of business solutions which are able to automate and streamline your business processes. We focus on back-office business systems (ERP - Enterprise Resource Planning) systems which are based on Microsoft SQL technology and which provide compliance with other compatible standards. These compatible foundational systems enable them to be integrated with third party and tailored systems to suit the special needs of individual businesses. Integration between multiple systems is essential in order to streamline your business processes, save time and ensure consistency of information between multiple systems.

Communicat is a supplier, implementer and support organisation for the following business systems (ERPs):

• Arrow Financials
• Crystal Reports
• Microsoft Dynamics GP (Microsoft Business Solutions - Great Plains)
• Microsoft Dynamics CRM (Microsoft CRM)
• MYOB Exo and MYOB Enterprise
• Tencia Accounting & Business Management Software

In addition to supplying the software, hardware, communications and network infrastructure for your business solution, Communicat is able to provide you with a complete range of services to ensure that your system is implemented and maintained so as to ensure the efficient operation of your business processes.

Our range of services regarding Business Solutions and ERP software packages includes:

• Analysis
• Design
• System Implementation
• Training
• Support

Computer Networks & Internet

Having trouble figuring out how to share calendars in MS Outlook? Can't figure out how to share Internet access to all the computers in your business? Not sure why your computer keeps rebooting intermittently?

Communicat have technicians available for your convenience that will answer your questions. Our technicians' posses experience with a wide variety of hardware, operating systems (including Microsoft and Linux/BSD), software and general troubleshooting. Common support questions include:

• Hardware and Software
• Internet
• Virtual Private Networks
• Security

Support is available over the phone, or on-site depending on the nature of the problem. Support is available from 8am - 6pm, and arrangements can be made to extend these hours to suit the needs of your business, including the option for 365 x 24.